Shipping Policy

Thank you for shopping with Halo & Reed.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled. By placing an order through our website, you agree to the terms outlined below.

1. Shipping Destinations

Halo & Reed ships to customers worldwide.

Shipping availability, delivery times, shipping costs, and available delivery methods may vary depending on the destination, product, shipping carrier, and applicable local restrictions.

Some products may not be available for delivery to certain countries or regions due to legal, logistical, customs, or carrier restrictions.

If we are unable to ship an order to the address provided, we will contact you and provide an appropriate resolution, which may include canceling the affected order and issuing a refund.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully completed.

Processing time refers to the time required to verify, prepare, package, and transfer an order to the shipping carrier. It does not include the estimated delivery time.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

During periods of high demand, promotional events, holidays, product launches, or circumstances outside our reasonable control, processing may take longer than usual.

3. Estimated Delivery Times

After an order has been processed and shipped, estimated delivery generally takes 10–15 business days.

Delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary depending on:

• The destination

• Shipping-carrier operations

• Customs processing

• Weather conditions

• Public holidays

• Transportation disruptions

• High shipping volumes

• Other circumstances outside our reasonable control

Processing time and delivery time are separate. The total time required to receive an order includes both the order-processing period and the shipping-transit period.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout before an order is completed.

Shipping costs may vary depending on factors including:

• The delivery destination

• Product weight or dimensions

• Order value

• Shipping method

• Promotional offers

Any free-shipping promotion will be subject to the conditions displayed on our website at the time of purchase.

5. Order Tracking

When tracking information is available, customers will receive a shipping-confirmation email containing a tracking number or tracking link.

Please allow up to 24–72 hours after receiving the shipping confirmation for tracking information to become active or update within the carrier’s system.

Tracking updates are provided by the applicable shipping carrier. Halo & Reed does not control the timing or frequency of carrier tracking updates.

6. Multiple Packages

An order containing multiple products may occasionally be shipped in separate packages.

When this occurs:

• Packages may arrive on different dates

• Separate tracking information may be provided

• Receiving only part of an order does not necessarily mean that an item is missing

Please review all available tracking information before contacting us about an incomplete delivery.

7. Shipping Delays

Although we aim to provide timely delivery, delays may occasionally occur.

Halo & Reed is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Carrier disruptions

• Customs inspections or processing

• Severe weather

• Natural disasters

• Transportation delays

• Public holidays

• Labor disruptions

• Government actions

• Incorrect or incomplete shipping information

If an order is significantly delayed, contact us at info@haloandreed.com so we can review the available shipping information.

A shipping delay does not automatically qualify an order for a refund while the shipment remains active and in transit.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Please carefully review the following information during checkout:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Contact information

Halo & Reed is not responsible for delivery failures, delays, or losses resulting from incorrect, incomplete, outdated, or improperly entered shipping information.

If you notice an address error after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

9. Undeliverable, Refused, or Unclaimed Packages

A package may be returned to the sender when:

• The shipping address is incorrect or incomplete

• Delivery is refused

• The package is not collected

• The carrier cannot complete delivery

• The recipient cannot be reached

• Multiple delivery attempts are unsuccessful

If a package is returned to us, the customer may be responsible for additional shipping or reshipping costs.

Where a refund is approved, original shipping charges, return-to-sender fees, carrier charges, or other non-recoverable costs may be deducted from the refund where permitted by applicable law.

10. Customs Duties, Import Taxes, and Fees

Orders may be subject to customs processing, import duties, taxes, or other government charges depending on the shipping origin, destination, product, and applicable regulations.

Where duties or taxes are collected during checkout, they will be included in the order total.

Where such charges are not collected during checkout, the customer may be responsible for paying applicable charges required by customs authorities, government agencies, or shipping carriers.

Halo & Reed does not control charges imposed by government authorities or customs agencies.

Refusing a delivery because of unpaid duties, taxes, customs charges, or other applicable fees may result in deductions from any approved refund where permitted by law.

11. Delivered but Not Received

If tracking information shows that an order has been delivered but you cannot locate it, please:

• Check the delivery area around the property

• Check with other household members

• Check with neighbors, building staff, or reception personnel

• Review any delivery notice or photograph provided by the carrier

• Contact the shipping carrier for additional delivery information

Please contact Halo & Reed at info@haloandreed.com as soon as possible if the package still cannot be located.

We will review the available information and assist where reasonably possible. However, a replacement or refund is not automatically guaranteed when carrier tracking confirms successful delivery.

12. Lost Packages

If tracking has not updated for an extended period or a shipment appears to be lost, contact us at info@haloandreed.com.

We may review the shipment, contact the carrier, or request additional information.

Where a shipment is confirmed as lost, we may provide an appropriate resolution, which may include:

• A replacement

• Store credit

• A refund

The available resolution may depend on product availability, carrier findings, and the circumstances of the shipment.

13. Damaged Packages or Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact us within 3 calendar days of receiving the order, in accordance with our Return & Refund Policy.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the outer packaging

• Photographs of the shipping label, where requested

Please keep the product and original packaging until your request has been reviewed.

14. Order Changes and Cancellations

Contact us as soon as possible if you need to request a change or cancellation.

We cannot guarantee that an order can be modified or canceled after it has entered processing, fulfillment, or shipment.

Once an order has been shipped, it can no longer be canceled and may be subject to our Return & Refund Policy after delivery.

15. Returns and Refunds

Shipping-related returns and refunds are subject to our Return & Refund Policy.

Return requests must generally be submitted within 3 calendar days of receiving the order and must meet the eligibility requirements stated in that policy.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return resulted from an error by Halo & Reed.

16. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to:

• Shipping destinations

• Delivery services

• Carrier arrangements

• Fulfillment practices

• Business operations

• Applicable legal or regulatory requirements

The latest version will be posted on this page with an updated revision date.

17. Contact Us

For questions regarding shipping, tracking, or delivery, contact:

Halo & Reed
Email: info@haloandreed.com
Website: haloandreed.com